سياسة الخصوصية لموقع واحة أجياد

نحن في “واحة أجياد” نحترم خصوصيتك ونلتزم بحماية معلوماتك الشخصية. تهدف هذه السياسة إلى شرح كيفية جمع واستخدام وحماية المعلومات التي تقدمها عند استخدامك لموقعنا الإلكتروني.

1. المعلومات التي نجمعها

نقوم بجمع المعلومات التي تقدمها مباشرة لنا عند استخدامك للموقع، مثل:

  • المعلومات الشخصية: مثل الاسم، البريد الإلكتروني، العنوان، ورقم الهاتف.
  • المعلومات التفاعلية: مثل بيانات استخدام الموقع، التفاعل مع محتوى الموقع، والسجلات المتعلقة بالنشاطات عبر الإنترنت.

2. كيفية استخدامنا للمعلومات

نستخدم المعلومات التي نجمعها لأغراض متنوعة، مثل:

  • تحسين خدماتنا وتجربة المستخدم.
  • التواصل معك بشأن طلباتك أو استفساراتك.
  • إرسال تحديثات وعروض ترويجية (إذا كنت قد وافقت على ذلك).
  • متابعة أداء الموقع وتحليل البيانات لتحسين المحتوى والخدمات المقدمة.

3. كيف نحمي معلوماتك

نلتزم باتخاذ الإجراءات الأمنية المناسبة لحماية معلوماتك الشخصية من الوصول أو التعديل أو الكشف أو التدمير غير المصرح به.

  • نستخدم تقنيات تشفير حديثة لحماية البيانات الحساسة.
  • نقوم بتحديث أنظمتنا بشكل دوري لضمان حماية المعلومات.

4. مشاركة المعلومات مع أطراف ثالثة

لن نقوم بمشاركة معلوماتك الشخصية مع أطراف ثالثة إلا في الحالات التالية:

  • مع مزودي الخدمات: الذين يساعدوننا في تشغيل الموقع وتحليل البيانات، شريطة أن يلتزموا بحماية الخصوصية.
  • الامتثال للقوانين: إذا كان ذلك ضروريًا للامتثال للقوانين المعمول بها أو لحماية حقوقنا القانونية.
  • إعادة الهيكلة أو الدمج: في حال حدوث تغيير في هيكلية الشركة أو شراكة تجارية.

5. ملفات تعريف الارتباط (Cookies)

نستخدم ملفات تعريف الارتباط لتحسين تجربتك على الموقع. ملفات تعريف الارتباط هي ملفات نصية صغيرة تُخزن في جهازك عند زيارة الموقع، وتساعدنا على:

  • تتبع تفضيلات المستخدم.
  • تحسين تصميم الموقع.
  • تقديم محتوى مخصص بناءً على اهتماماتك.

يمكنك تعطيل ملفات تعريف الارتباط عبر إعدادات المتصفح، لكن قد يؤثر ذلك على تجربة الاستخدام.

6. روابط لمواقع خارجية

قد يحتوي موقعنا على روابط إلى مواقع أخرى. هذه المواقع لا تخضع لسيطرتنا، ولا نتحمل أي مسؤولية عن ممارسات الخصوصية الخاصة بها. ننصحك بمراجعة سياسة الخصوصية الخاصة بكل موقع قبل تقديم أي معلومات شخصية.

7. الاحتفاظ بالمعلومات

نحتفظ بمعلوماتك الشخصية فقط طالما كان ذلك ضروريًا لتحقيق الأغراض التي تم جمعها من أجلها، أو كما يقتضي القانون.

8. حقوقك في الخصوصية

لديك الحق في:

  • الوصول إلى معلوماتك الشخصية وتصحيحها.
  • طلب حذف بياناتك الشخصية في بعض الحالات.
  • الاعتراض على معالجة بياناتك الشخصية أو تقييد استخدامها.

9. التعديلات على سياسة الخصوصية

نحتفظ بالحق في تعديل هذه السياسة في أي وقت. سيتم نشر التعديلات على هذه الصفحة، وستكون سارية فور نشرها. يُنصح بمراجعة هذه الصفحة بانتظام لمتابعة أي تغييرات.

 

بتصفحك واستخدامك لموقعنا، فإنك توافق على سياسة الخصوصية هذه وطرق جمع واستخدام وحماية بياناتك كما هو موضح أعلاه.


Refund Policy for Wahat Ajyad

At Wahat Ajyad, we strive to provide the best services and products to our customers. However, if you are not satisfied with your purchase or service, this refund policy outlines the terms and conditions for requesting a refund.

1. Eligibility for Refunds

Refunds are available under the following conditions:

  • The service or product delivered does not match the description provided on the website.
  • There is a failure to deliver the service or product within the specified timeframe.
  • The customer encounters a technical issue that prevents the use of the service or product, and the issue cannot be resolved by our support team.

2. Non-Refundable Items

The following items are non-refundable:

  • Custom or personalized services/products that have been specifically tailored to your needs.
  • Services that have been fully delivered and used by the customer.
  • Any refund request made beyond the specified refund period (see section 3).

3. Refund Request Timeline

  • Refund requests must be made within [insert number] days from the date of purchase.
  • Any request made after this period will not be eligible for a refund.

4. Process for Requesting a Refund

To request a refund, follow these steps:

  1. Contact us via email at [insert email address] with the following details:
    • Your name
    • Order number or transaction ID
    • Reason for the refund request
  2. Our team will review your request and respond within [insert number] business days.

5. Refund Approval

  • If your refund request is approved, the refund will be processed through the original payment method used during the purchase.
  • It may take [insert number] business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Partial Refunds

In some cases, partial refunds may be issued if:

  • Only a portion of the service or product has been delivered.
  • The issue affects only part of the purchased product or service.

7. Changes to the Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page and will take effect immediately. Customers are encouraged to review the refund policy periodically.

 

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Cancellation Policy for Wahat Ajyad

At Wahat Ajyad, we strive to provide excellent services to our customers. This Cancellation Policy outlines the terms and conditions for canceling orders, bookings, or services through our platform.

1. General Cancellation Terms

  • Customers may cancel their orders or bookings by following the cancellation procedure provided on our website.
  • The eligibility for cancellation and refunds depends on the specific terms associated with the service or product purchased.

2. Cancellation Deadlines

  • For Services:
    Cancellations must be made at least [insert number] hours/days before the scheduled service to be eligible for a refund.
  • For Products:
    Cancellations are allowed within [insert number] hours/days of placing the order, provided the item has not been shipped.

3. Refund Policy

  • Refunds for canceled orders or services will be processed as follows:
    • If the cancellation is made within the allowed timeframe, a full refund will be issued.
    • If the cancellation is made after the deadline, no refund will be provided unless otherwise stated.
  • Refunds will be processed to the original payment method within [insert timeframe, e.g., 7-10 business days].

4. Non-Refundable Items or Services

Certain items or services may not be eligible for cancellation or refunds, including but not limited to:

  • Customized or personalized products.
  • Services that have already been rendered or started.

5. Exceptional Circumstances

In the case of unforeseen circumstances (e.g., force majeure, technical issues), Wahat Ajyad reserves the right to assess cancellations on a case-by-case basis and determine whether a refund or alternative solution is appropriate.

6. Changes to Bookings or Orders

  • Customers may request changes to their bookings or orders instead of cancellation, subject to availability and approval.
  • Additional fees may apply for changes, depending on the nature of the request.

Delivery Policy for Wahat Ajyad Website

This Delivery Policy outlines the terms and conditions governing the delivery of products or services purchased through the Wahat Ajyad website. By placing an order on our website, you agree to the following terms:

1. Delivery Coverage

  • We deliver to locations within [UAE].
  • For international deliveries, additional charges and extended delivery times may apply. Please contact us for more information.

2. Delivery Timeline

  • Orders are typically processed and dispatched within [e.g., 2-3 business days] after confirmation.
  • Estimated delivery times are as follows:
    • Local Deliveries: [UAE., 3-5 business days]
    • International Deliveries: [UAE., 7-14 business days]
  • Delivery times may vary based on location, public holidays, or unforeseen circumstances.

3. Delivery Charges

  • Delivery fees are calculated based on the destination, package weight, and shipping method.
  • Any additional customs duties or taxes for international orders are the responsibility of the customer.

4. Order Tracking

  • Once your order is dispatched, you will receive a tracking number via email or SMS.
  • You can track your order using the tracking details provided.

5. Delivery Conditions

  • Please ensure that the delivery address provided is accurate and complete.
  • If no one is available to receive the delivery, the courier may attempt a re-delivery or leave a note for further instructions.

6. Damaged or Missing Items

  • If you receive a damaged package or your order is incomplete, please contact us within [e.g., 48 hours] of receiving the delivery.
  • We may require photos of the damaged items or packaging for verification.
  • Missing or damaged items will be replaced or refunded as per our discretion.

7. Undeliverable Packages

  • If an order is returned to us due to incorrect address details or failure to collect the package, additional delivery charges may apply for re-shipment.

8. Changes to Orders

  • Any changes to delivery details or cancellations must be requested within [UAE, 24 hours] of placing the order.
  • Once the order is dispatched, changes may not be possible.


    Return Policy for Wahat Ajyad

    At Wahat Ajyad, we are committed to ensuring your satisfaction with our products and services. If you are not completely satisfied, you may request a return or exchange under the terms outlined below.

    1. Eligibility for Returns

    To be eligible for a return, the following conditions must be met:

    • The item must be unused, undamaged, and in its original packaging.
    • A return request must be initiated within [X days] of receiving the product.
    • Proof of purchase, such as an order confirmation or receipt, is required.

    2. Non-Returnable Items

    The following items are not eligible for return:

    • Customized or personalized products.
    • Perishable goods, such as food or flowers.
    • Items marked as “final sale” or “non-returnable.”

    3. Return Process

    To initiate a return, please follow these steps:

    1. Contact our customer support team at [insert contact email/phone number] with your order details and reason for the return.
    2. Wait for approval and instructions from our team before sending the item back.
    3. Ship the item to the return address provided, ensuring it is securely packaged to prevent damage during transit.

    4. Refunds

    • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
    • Approved refunds will be processed within [X business days] and credited to your original payment method.
    • Shipping costs are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective item sent).

    5. Exchanges

    • If you wish to exchange an item for a different size, color, or model, please contact us within [X days] of receiving your order.
    • Exchanges are subject to stock availability.